Shipping policy
Shipping Policy
We ship KinetiPath sandals worldwide from our fulfillment center. Here's what to expect.
Free Worldwide Shipping
All orders ship free, anywhere in the world. No minimums, no exceptions.
Processing Time
Orders are processed within 1–2 business days of being placed. Orders placed on weekends or holidays are processed the next business day. You'll receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse.
Shipping Times
United States — 3–7 business days
Canada — 5–10 business days
Europe — 4–8 business days
Rest of World — 7–14 business days
Delivery times are estimates and may vary based on your location, customs processing, and carrier delays. We are not liable for delays caused by shipping carriers or events outside our control.
Customs, Duties & Taxes
All orders ship Delivered Duty Paid (DDP). This means we pre-pay any applicable customs duties, import taxes, and brokerage fees on your behalf — there are no surprise charges at delivery. The price you see at checkout is the final price you pay.
Order Tracking
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package directly with the carrier. If you don't receive a tracking email within 3 business days of placing your order, please reach out to support@kinetipath.com.
Lost or Stolen Packages
If your tracking shows your package as delivered but you haven't received it, please contact the carrier first to file a claim. If the carrier confirms the package is lost, email us at support@kinetipath.com and we'll work with you on a replacement or refund.
Address Accuracy
Please double-check your shipping address at checkout. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error after placing your order, email support@kinetipath.com immediately — if your order hasn't shipped yet, we'll update the address.
Returns & Exchanges
For information on returns and exchanges, including our 60-day satisfaction guarantee and free worldwide exchange shipping, please see our Return & Refund Policy (/policies/refund-policy).
Questions?
Reach us at support@kinetipath.com. We typically respond within one business day.